Payment Information

Accepted Payment Methods

We accept the following payment methods for all orders:

Credit & Debit Cards — Visa, Mastercard, American Express, and Discover
Digital Wallets — Apple Pay, Google Pay, and PayPal
Local Payment Options — Additional region-specific methods may be available at checkout

All payments are processed in USD by default. Your bank or card issuer may apply currency conversion fees for transactions outside your local currency — please check with your provider for details.

Payment Security

Your security is our priority. All transactions on Teaok are protected by:

SSL Encryption — Every payment is encrypted end-to-end, ensuring your card details and personal information remain private
PCI DSS Compliance — We use a Level 1 PCI DSS compliant payment gateway, the highest standard in the payment industry
3D Secure Authentication — Additional verification may be required for certain transactions to prevent fraud

We do not store your full credit card information on our servers. All payment data is handled directly by our trusted payment partners.

Billing Address

For security purposes, your billing address must match the address on file with your card issuer. We may verify this information to prevent fraudulent transactions. If your billing address does not match, your payment may be declined.

Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email within minutes. If you do not receive this email, please check your spam folder or contact us at hello@teaok.shop.

Payment Issues

If your payment is declined, please check the following:

Your card details are entered correctly
Your billing address matches your card issuer’s records
You have sufficient funds available
Your bank has not flagged the transaction for security review

If the issue persists, we recommend contacting your bank or trying an alternative payment method. For further assistance, email us at hello@teaok.shop.

Currency & Pricing

All prices displayed on our website are in USD. The final amount charged to your card will be converted to your local currency by your payment provider at the prevailing exchange rate. Please note that exchange rates fluctuate and your bank may charge additional conversion fees.

Contact Us

If you have any questions about payment, please reach out:

Email: hello@teaok.shop

Company:
Company Name: CHONGDA LIMITED
Address: FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP STREET, KWUN TONG, KOWLOON, HONG KONG