Terms of Service

1. Overview

This website is operated by CHONGDA LIMITED. Throughout these Terms, “we,” “us,” and “our” refer to Teaok.

By using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

If you do not agree to these Terms, please do not use our website.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or products without our express written permission.

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes.

3. Products and Pricing

Product Descriptions:
We strive to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors or details will be perfectly accurate. All product descriptions, images, and specifications are for reference only.

Pricing:
All prices are listed in the currency displayed at checkout. We reserve the right to adjust prices at any time without prior notice. Price changes will not affect orders that have already been placed and confirmed.

Availability:
All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product becomes unavailable after you have placed an order, we will notify you and offer a refund or replacement option.

Limited Editions:
Some of our teas are seasonal or limited in quantity. We encourage you to order early — once they’re gone, they may not return.

4. Orders and Payment

Order Confirmation:
After placing an order, you will receive an email confirming your order details. This email is an acknowledgment, not an acceptance of your order. We reserve the right to cancel or refuse any order at our discretion.

Payment:
We accept major credit cards and other payment methods available at checkout. All payments are processed by our secure third-party payment partners. By placing an order, you represent that you are authorized to use the designated payment method.

Order Cancellation:
We may cancel or limit orders that appear to be placed by resellers, distributors, or in violation of our Terms.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping rates, delivery times, and customs duties.

We are not responsible for delays caused by customs clearance, weather conditions, or other factors beyond our control.

6. Returns and Refunds

Please refer to our Returns Policy for detailed information on returns, exchanges, and refunds.

All returns must comply with the conditions outlined in our Returns Policy.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the intellectual property of Teaok and is protected by copyright laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. User Conduct

By using our website, you agree not to:

• Use our website for any unlawful purpose
• Upload or transmit viruses or malicious code
• Interfere with the security or functionality of our website
• Attempt to gain unauthorized access to any part of our website

9. Limitation of Liability

Teaok and CHONGDA LIMITED are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

Some jurisdictions do not allow the limitation of liability, so these limitations may not apply to you.

10. Disclaimer of Warranties

Our products are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not guarantee that your use of our website will be uninterrupted, secure, or error-free.

11. Indemnification

You agree to indemnify and hold Teaok harmless from any claim or demand made by any third party due to your violation of these Terms or your infringement of any law or third-party rights.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: hello@teaok.shop

Company:
Company Name: CHONGDA LIMITED
Address: FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP STREET, KWUN TONG, KOWLOON, HONG KONG