Shipping & Returns

Shipping Policy

Processing Time:
Orders are processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Rates & Delivery:
Shipping costs are calculated at checkout based on your location and the weight of your order. Estimated delivery times vary by destination:

Region	Estimated Delivery Time
Hong Kong	2–4 business days
Asia-Pacific	5–10 business days
North America	7–14 business days
Europe	7–14 business days
Rest of World	10–20 business days

Please note that these are estimates provided by our shipping partners and may be affected by customs clearance, weather, or other unforeseen circumstances.

Order Tracking:
A tracking number will be provided via email once your order ships. You can monitor your package through our carrier’s website at any time.

Customs, Duties & Taxes:
International orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for estimated fees before placing an order.

Incorrect Shipping Address:
Please double-check your shipping address at checkout. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Reshipment costs will be the customer‘s responsibility.

Returns & Refunds Policy

30-Day Satisfaction Guarantee
We want you to love your Teaok experience. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange, provided the items are unused and in their original, unopened packaging.

Return Eligibility:

Condition	Eligible for Return?
Unopened, in original packaging, resalable condition	✅ Yes
Opened or used tea products	❌ No (for hygiene reasons)
Damaged, defective, or incorrect items	✅ Yes (full refund or replacement)

Change of Mind:
If you change your mind about an unopened tea product, you may return it within 30 days of delivery. Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping service, as we cannot be responsible for lost return packages.

Damaged, Defective, or Incorrect Items:
If your order arrives damaged, defective, or you received the wrong item, please contact us within 14 days of delivery at hello@teaok.shop with your order number and photos of the issue. We will arrange a full refund or free replacement and cover the return shipping costs.

How to Initiate a Return:

1. Email us at hello@teaok.shop with your order number and reason for return
2. We will provide you with a return authorization and shipping instructions
3. Pack the item securely in its original packaging
4. Ship the return to the address provided

Refund Processing:
Once we receive and inspect your return, we will process your refund within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that original shipping costs are non-refundable.

Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

Non-Returnable Items:

• Opened or used tea products (for hygiene and food safety reasons)
• Items returned without original packaging
• Returns initiated after 30 days from delivery

Contact Us

If you have any questions about shipping or returns, please reach out:

Email: hello@teaok.shop

Company:
Company Name: CHONGDA LIMITED
Address: FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP STREET, KWUN TONG, KOWLOON, HONG KONG