FAQs

Any questions? We have answers.

Ordering

Can I modify or cancel my order after it’s placed?
We process orders quickly to get them to you as fast as possible. If you need to modify or cancel your order, please contact us at hello@teaok.shop within 1 hour of placing it. We’ll do our best to accommodate your request, but we cannot guarantee changes once the order enters our fulfillment process.

How do I know my order has been confirmed?
You will receive an order confirmation email immediately after your purchase. If you don’t see it, please check your spam folder or contact us.

What payment methods do you accept?
We accept major credit cards and other payment options available at checkout. All transactions are securely processed by our trusted payment partners.

Shipping

How long does shipping take?
Shipping times vary by destination. Please refer to our Shipping Policy for estimated delivery times. Once your order ships, we’ll send you a tracking number so you can follow its journey.

Do you ship worldwide?
Yes, we ship to most countries worldwide. Shipping availability and rates are calculated at checkout based on your location.

Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for an estimate before ordering.

My tracking shows “delivered” but I haven’t received my package. What should I do?
Occasionally, carriers mark packages as delivered a day or two before they actually arrive. Please wait 24–48 hours. If it still hasn’t shown up, contact your local post office with your tracking number. If the issue persists, reach out to us — we’re here to help.

What if my package is lost or damaged during transit?
We take great care in packaging your tea, but if your order arrives damaged or gets lost, please contact us at hello@teaok.shop within 14 days of the estimated delivery date. We’ll work with the carrier and arrange a replacement or refund.

Returns & Refunds

What is your return policy?
We accept returns on unopened, unused items within 30 days of delivery. For detailed information, please see our Returns Policy.

Can I return tea that I’ve opened?
For hygiene and food safety reasons, we cannot accept returns on opened or used tea products. We understand that sometimes you might not love a tea after trying it — we recommend exploring our tasting notes and descriptions to find the perfect match.

How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 7 business days. Depending on your bank or card issuer, it may take an additional 3–10 business days to reflect in your account.

Products

How do I choose the right tea for me?
Not sure where to start? Our product descriptions include flavor notes, origin, and brewing suggestions to guide you. You can also explore our Tea Journal for brewing tips and tasting guides.

Are your teas organic?
We work with tea gardens that prioritize traditional, sustainable farming practices. While not all of our teas are certified organic, we carefully select growers who share our commitment to quality and respect for the land.

What is the shelf life of your teas?
Tea stays fresh for 12–24 months when stored properly. To preserve its flavor, keep it in an airtight container away from light, heat, and strong odors.

Do you offer samples?
We are working on sample sets. Sign up for our newsletter to be the first to know when they’re available.

Account & Subscription

Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and view your purchase history.

How do I unsubscribe from emails?
You can unsubscribe anytime by clicking the “unsubscribe” link at the bottom of any email we send. No hard feelings — we’ll miss you, but we respect your inbox.

My question isn’t listed here. How can I reach you?
We’re always happy to hear from you. Email us at hello@teaok.shop and we’ll reply within 24 hours.