Privacy Policy

1. Introduction

At Teaok (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information in the following ways:

Information you provide to us:

Name, email address, shipping address, and phone number
Payment information (processed securely by our payment partners)
Account login credentials (if you create an account)
Messages you send us via contact forms or email

Information we collect automatically:

IP address, browser type, and device information
Pages you visit and products you view on our website
Referring website and how you arrived at Teaok
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your questions and customer service requests
Send you marketing communications (only with your consent)
Improve our website, products, and shopping experience
Prevent fraud and ensure website security

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information with trusted service providers who help us operate our business, including:

Payment processors (to complete your transactions)
Shipping carriers (to deliver your orders)
Email service providers (to send you communications)
Analytics providers (to understand how our website is used)

All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access — request a copy of the data we hold about you
Correction — request that we update or correct your data
Deletion — request that we delete your data
Opt-out — unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at hello@teaok.shop.

8. Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Email: hello@teaok.shop

Company:
Company Name: CHONGDA LIMITED
Address: FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP STREET, KWUN TONG, KOWLOON, HONG KONG