{"id":361,"date":"2026-07-14T07:57:40","date_gmt":"2026-07-14T07:57:40","guid":{"rendered":"https:\/\/teaok.shop\/?page_id=361"},"modified":"2026-07-20T09:33:03","modified_gmt":"2026-07-20T09:33:03","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/teaok.shop\/?page_id=361","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"\n

Shipping Policy<\/h3>\n\n\n\n

Processing Time:<\/strong>
Orders are processed within 1\u20133 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.<\/p>\n\n\n\n

Shipping Rates & Delivery:<\/strong>
Shipping costs are calculated at checkout based on your location and the weight of your order. Estimated delivery times vary by destination:<\/p>\n\n\n\n

Region<\/th>Estimated Delivery Time<\/th><\/tr><\/thead>
Hong Kong<\/td>2\u20134 business days<\/td><\/tr>
Asia-Pacific<\/td>5\u201310 business days<\/td><\/tr>
North America<\/td>7\u201314 business days<\/td><\/tr>
Europe<\/td>7\u201314 business days<\/td><\/tr>
Rest of World<\/td>10\u201320 business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Please note that these are estimates provided by our shipping partners and may be affected by customs clearance, weather, or other unforeseen circumstances.<\/em><\/p>\n\n\n\n

Order Tracking:<\/strong>
A tracking number will be provided via email once your order ships. You can monitor your package through our carrier’s website at any time.<\/p>\n\n\n\n

Customs, Duties & Taxes:<\/strong>
International orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country.<\/a> These charges are the responsibility of the recipient and are not included in our shipping costs.<\/a> We recommend checking with your local customs office for estimated fees before placing an order.<\/p>\n\n\n\n

Incorrect Shipping Address:<\/strong>
Please double-check your shipping address at checkout. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Reshipment costs will be the customer\u2018s responsibility.<\/a><\/p>\n\n\n\n

Returns & Refunds Policy<\/h3>\n\n\n\n

30-Day Satisfaction Guarantee<\/strong>
We want you to love your Teaok experience. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 30 days<\/strong> of delivery for a full refund or exchange, provided the items are unused and in their original, unopened packaging.<\/a><\/p>\n\n\n\n

Return Eligibility:<\/strong><\/p>\n\n\n\n

Condition<\/th>Eligible for Return?<\/th><\/tr><\/thead>
Unopened, in original packaging, resalable condition<\/td>\u2705 Yes<\/td><\/tr>
Opened or used tea products<\/td>\u274c No (for hygiene reasons)<\/a><\/td><\/tr>
Damaged, defective, or incorrect items<\/td>\u2705 Yes (full refund or replacement)<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Change of Mind:<\/strong>
If you change your mind about an unopened tea product, you may return it within 30 days of delivery.<\/a> Return shipping costs are the responsibility of the customer.<\/a> We recommend using a trackable and insured shipping service, as we cannot be responsible for lost return packages.<\/p>\n\n\n\n

Damaged, Defective, or Incorrect Items:<\/strong>
If your order arrives damaged, defective, or you received the wrong item, please contact us within 14 days<\/strong> of delivery at hello@teaok.shop<\/strong> with your order number and photos of the issue.<\/a> We will arrange a full refund or free replacement and cover the return shipping costs.<\/a><\/p>\n\n\n\n

How to Initiate a Return:<\/strong><\/p>\n\n\n\n

    \n
  1. Email us at hello@teaok.shop<\/strong> with your order number and reason for return<\/a><\/li>\n\n\n\n
  2. We will provide you with a return authorization and shipping instructions<\/a><\/li>\n\n\n\n
  3. Pack the item securely in its original packaging<\/li>\n\n\n\n
  4. Ship the return to the address provided<\/li>\n<\/ol>\n\n\n\n

    Refund Processing:<\/strong>
    Once we receive and inspect your return, we will process your refund within 7 business days<\/strong>.    <\/a> Refunds are issued to the original payment method used at checkout.<\/a> Please note that original shipping costs are non-refundable.<\/a><\/p>\n\n\n\n

    Depending on your bank or card issuer, it may take an additional 3\u201310 business days for the refund to appear on your statement.<\/a><\/p>\n\n\n\n

    Non-Returnable Items:<\/strong><\/p>\n\n\n\n